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I've been having problems with Great Expressions Dental in Sundance Pkwy in Round Rock, TX ever since the practice was bought from Family Dentistry of Round Rock. I went in for my regular periodontal cleaning and when it's time to settle my bill I was told that I need to pay for gum irrigation.

I wasn't told that it's optional that is not part of the periodontal cleaning process.

The hygienist explained what she'll do next as she progressed with cleaning so she made it appear that it's part of the periodontal cleaning. This lack of disclosure is so unprofessional and is just isn't right.

Reason of review: Poor customer service.

Location: Winder, Georgia

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FAMILIAR STORY: Private dental practice is illegally bought out by a *** corporate dental chain owned by Wall Street investors. After the sale is closed, they put the screws to personnel to bill for every imaginable service, whether necessary or appropriate or not. Got to keep those private equity investors happy, even if it means screwing the patients.

MORAL OF THE STORY- Leave and go to a dentist who owns his own practice and treats you reight.

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