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1.7 Based on 90 reviews
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  • Customers like
    • Appointment confirmation 1
    • Dentist and staff 1
    • Wait time 1
  • Customers don't like
    • Dentist incompetence 7
    • Billing practices 6
    • Overpriced and time 6
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Always pleasant, always professional and absolutely a wonderful experience for the last two years of having braces. There was very LITTLE turn over.. which represents a pleasant work environment for employees and the pricing was spot on. The time spent there was not wasted in the lobby, every visit was thorough and quick. Each person had a task and they all worked well as a team, which makes the time spent there, enjoyable and smooth. Sorry to... Read more

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And it's OK for your assistants to pick on the patients? What type of practice are you all running? This is so distasteful, and this isn't the first time I've saw something similar.

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DO NOT COME HERE. Their billing department is horrendous. Whether as Dentaland or Great Expressions, it doesn't matter. It's a shame because Dr. Sutnick was a great dentist, but the staff at this place, the office manager Jasmine, the "Customer Relations" person (Jeanette) in Michigan, and whoever is doing their insurance and billing is completely incompetent. I overpaid or was mis-billed on every single one of my claims with them, and only... Read more

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Today at the Great Expressions on Riverside I was told that I have cavities in between nearly half of my teeth, that I have gingivitis, and that I haven't been brushing or flossing right. When questioned the dental assistant/hygenist told me my old dentist must have not had the right type of x-rays. They tried to force me into a treatment, and were very rude. The woman walked out of the room and complained about me to another worker (my mom... Read more

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Horrible care, over charging, rude and incompetent staff. They broke one of my son's temporary caps during routine cleaning. Now, yhe dentist wants to blame it on his over ***. Je has dentinogenosis imperfecta. They don't know how to treat him and should have said so. Now, they keep giving me the run around to repair his tooth. They were going to extract my 8 yr olds tooth without giving him nitrous oxide. That seems cruel. Now, they say he... Read more

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My Experience with great expression have been horrible customer service was bad due to poor communication. One facility do not know what the other one was doing. I feel that they did not put the patient first but they gat their money first. I do not think they take the patient complaint seriously.

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The office in Aventura, the customer service is very incompetent, they are rude, you make an appointment and you have to be prepared to be there hours after your appointment, if you ask what happens they will tell you that you have to wait and then they will look at the computer life the conversation is over, I don't recommend this dental office at all

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They overbook appointments, billing needs to be fired..You'll feel like your 10 years older when you come out...How does a practice that charges you money for being late, are always so late... I have made appointments first thing in the morning.. And they still don't make The appointment on time...The receptionist should be a bouncer at the Pink Pony...This place sucks your life force away... Please don't come here.. I am waiting for the kids... Read more

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Great Expressions Dental Centers WOODHAVEN OFFICE, HAS BEEN THE WORST EXPERIENCE EVER. PLEASE SHARE THIS MESSAGE OVER AND OVER SO NO OTHER CHILD HAS THEIR TEETH HELD HOSTAGE. HERE IS THE STORY. SEPT 2015 I START INQUIRING ABOUT A REMAINING BALANCE THE INSURANCE COMPANY OWES. TRYING TO MAKE SURE IT IS ALL TAKEN CARE OF BECAUSE THE STAFF HAS CHANGED SEVERAL TIMES SINCE STARTING WITH THEM. I WAS ASSURED OVER AND OVER THE REMAINING BALANCE... Read more

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I am very dissatisfied with Great Expressions at the Ponce de loen located downtown Decatur,GA. The Pediatric team is very unorganized and unprofessional. My experience with them is always unpleasant and rude staff. Whether you're on time or within your 15 minute grace period, it take them 2 to 3 hours to call you to the back. Once in the back they standing around talking and carrying on side conversations while in the back. Read more

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